Mario Minondo
Project Manager | Digital Transformation and IT Specialist
Contact Information
Email: mariusminondus@gmail.com
LinkedIn: linkedin.com/in/mariominondo
Professional Summary
Professional with over 20 years of experience in IT project management, digital transformation, and digital marketing. Specialized in CRM implementation, ERP, intelligent automation, and agile methodologies. Proven ability to lead multidisciplinary teams and deliver complex projects meeting budgets, deadlines, and quality standards. Recent experience in high-complexity projects in the financial sector, including the implementation of anti-money laundering and counter-terrorism financing systems.
Professional Experience
Project Coordinator
Banco de Antigua | September 2021 - Present
- Coordinate all bank development projects, working directly with managers and liaising between internal development teams in Guatemala and external developers in Argentina and Ecuador.
- Lead the implementation of a new Cash Transaction Reporting (RTE) system for the Superintendency of Banks (SIB), ensuring compliance with all regulations and improving process efficiency by 100%.
- Suggested to the CRM manager the implementation of Machine Learning improvements to the existing CRM system, aiming to increase efficiency in customer relationship management.
- Supervise implementation projects of systems with Linux application and database servers, optimizing transaction processing time and increasing process accuracy.
- Successfully manage over 100 digital transformation projects with interdependent teams, delivering projects on time and under budget.
- Ensure compliance with banking regulations and data security standards in all IT projects, improving audits by the Superintendency of Banks (SIB).
- Coordinate the integration of anti-money laundering and counter-terrorism financing measures into existing systems, significantly improving the detection of suspicious transactions.
- Lead multidisciplinary teams with all Managers and Department Heads, fostering the Bank's culture of innovation and continuous improvement that results in increased team satisfaction.
- Collaborated with the marketing department to optimize their campaigns, resulting in a significant increase in monthly sales from an average of Q250,000 to Q11 million. Additionally, provide training to the team to enhance their digital marketing skills.
Founder and Senior Consultant
Soporte Digital | 2007 - December 2021
- Managed digital marketing and e-commerce campaign projects for various clients, increasing their online presence and improving conversion rates.
- Led multidisciplinary teams in planning and executing digital marketing strategies, including SEO, SEM, and content marketing.
- Implemented and optimized e-commerce platforms, improving user experience and increasing online sales for clients in various sectors.
- Developed and executed email marketing and marketing automation strategies, increasing customer loyalty and retention rates.
- Provided information systems consulting services for SMEs, focusing on customized technological solutions.
- Developed and maintained web applications using WordPress, Joomla, HTML, CSS3, JavaScript, PHP, and Ruby on Rails.
- Offered data analysis and Business Intelligence services, helping clients make data-driven decisions.
- Designed and implemented custom CRM and ERP solutions for small and medium-sized businesses.
- Provided cybersecurity and regulatory compliance advice for companies in various sectors.
SAP Sales Executive
Grupo ICT, S.A. | 2014 - 2015
- Managed sales of SAP Business One ERP Software and Business Intelligence solutions such as Qlik Sense and Tableau.
- Developed and implemented sales and marketing strategies, including email marketing campaigns.
- Implemented and administered CRM and Business Intelligence systems to measure goal achievement.
Key Skills
Complex IT project management
Agile methodologies (Scrum, Kanban)
CRM implementation and automation systems
Leadership of multidisciplinary teams
Regulatory compliance in IT projects
Budget and resource management
Intelligent automation (RPA, ML, AI)
Data analysis and Business Intelligence
Implementation of anti-money laundering systems
Digital marketing and e-commerce strategies
Web development and system administration
Sales and marketing strategies for technological solutions
Systems consulting for SMEs
Education
- Bachelor's Degree in Computer Science and Business Administration (In progress, 4 courses left to complete the curriculum) - Universidad Galileo
- Information Systems Engineering (3rd year completed) - Universidad Mariano Gálvez de Guatemala, 2000-2005
- Electronics Technician - Colegio Los Próceres, 1997-1999
Certifications and Professional Development
- Google Project Management: Professional Certificate (In progress)
- Microsoft Project Management Professional Certificate (In progress)
- Anti-Money Laundering and Counter-Terrorism Financing Certification - Banco de Antigua
- Advanced knowledge in agile methodologies and Scrum
- ITIL knowledge acquired through university education
- HP Hardware Sales Training by HP Latin America (2015)
- SAP Business Sales Training by SAP PartnerEdge (2014)
- Sales Course by OCM (2009)
Languages
- Spanish: Native
- English: Advanced
Extracurricular Activities and Volunteering
Volunteer Project Advisor
Rotaract Club of La Asunción | Approximately 3 years
- Advised club members on decision-making for capital raising projects.
- Supported the planning and execution of community projects during three consecutive presidencies.
- Contributed to the development of leadership and project management skills in young professionals.
Verifiable Aptitudes
Negotiation Skills
Goal-Oriented
Positive Customer Service Attitude
Teamwork and Working Under Pressure
Proactive and Collaborative
Punctual
Honest
Organized
Effective Leadership
Cross-Cultural Communication
Technological Adaptability
Strategic Thinking
Complex Problem Solving
Change Management
Analytical Mindset
Innovation and Creativity
Risk Management
Results-Oriented